Terms of service

OVERVIEW

Welcome to PetVerse 🐾! The terms "we", "us" and "our" refer to PetVerse 🐾. PetVerse 🐾 operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). PetVerse 🐾 is powered by Shopify, which enables us to provide the Services to you.

The terms and conditions below, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity associated with your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRODUCTS

We have made every effort to provide an accurate representation of our products and services in our online store. However, colors, images, and product appearance may differ from how they appear on your screen due to your device, display settings, or configuration.

We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be exactly the same as depicted on our website.

All product descriptions are subject to change at any time without notice at our discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. PetVerse 🐾 reserves the right to accept or decline your order for any reason at its discretion.

Your order is not accepted until PetVerse 🐾 confirms acceptance. We must receive and process your payment before your order is accepted.

Please review your order carefully before submitting it, as cancellation requests may not be possible after an order has been processed or fulfilled.

If we do not accept, change, or cancel an order, we will attempt to notify you using the email address, billing address, and/or phone number provided when the order was placed.

Purchases are subject to our Return & Refund Policy.

You represent and warrant that purchases are for your personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect when the order is placed and will be shown in your order confirmation.

Unless otherwise stated, prices may not include applicable taxes, shipping, handling, customs, or import charges.

Prices may differ from prices offered by third-party stores or websites.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your information, including your email address and payment information, so that we can complete your transactions and contact you when necessary.

You represent and warrant that you are authorized to use the payment method provided for your purchase and that all charges incurred by you will be paid in accordance with the posted prices and applicable charges.

SECTION 5 - SHIPPING AND DELIVERY

Shipping and delivery times are estimates only and are not guaranteed.

Delivery times may be affected by shipping carriers, customs processing, weather, holidays, incorrect or incomplete shipping information, or other circumstances beyond our reasonable control.

PetVerse 🐾 is not responsible for delays caused by events outside our reasonable control.

Customers are responsible for providing accurate shipping information when placing an order.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, brand names, text, images, graphics, product reviews, videos, audio, website design, and arrangement of content, are owned by PetVerse 🐾, its affiliates, licensors, or applicable third parties and are protected by applicable intellectual property laws.

You may use our Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit material from our Services without prior written permission.

PetVerse 🐾 names, logos, product names, service names, designs, and slogans are trademarks of PetVerse 🐾 or their respective owners.

Shopify's name, logo, product and service names, designs, and slogans are trademarks of Shopify.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools as part of our Services.

We do not monitor or control third-party tools and provide access to such tools on an "as is" and "as available" basis.

Your use of third-party tools is at your own risk and discretion. You should review the terms and conditions of the relevant third-party provider before using such tools.

Any new features or tools added to our Services in the future will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to websites or services operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, privacy practices, or policies of third-party websites.

If you choose to access third-party websites, you do so at your own risk.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

PetVerse 🐾 is powered by Shopify, which enables us to provide our Services to you.

However, sales and purchases made through our store are transactions between you and PetVerse 🐾.

Shopify is not responsible for any aspect of transactions between you and PetVerse 🐾, including any injury, damage, loss, or other issue resulting from products purchased through our store.

By using our Services, you acknowledge and agree that Shopify and its affiliates are not responsible for transactions between you and PetVerse 🐾.

SECTION 10 - PRIVACY POLICY

All personal information collected through our Services is subject to our Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Because our Services are hosted by Shopify, Shopify may collect and process certain personal information relating to your access to and use of our Services.

Personal information may also be shared with service providers and other third parties where necessary to provide our Services, process orders, payments, shipping, customer support, and other business functions.

Please review our Privacy Policy for additional information about how personal information is collected and used.

SECTION 11 - FEEDBACK

If you submit reviews, suggestions, feedback, ideas, proposals, or other content to us, you grant PetVerse 🐾 a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, distribute, and display that content for purposes related to operating, improving, and promoting our Services.

You represent that you have the necessary rights to any content you submit.

You must not submit content that violates the rights of any third party or contains unlawful, abusive, defamatory, obscene, or harmful material.

You are solely responsible for any feedback or content you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability.

We reserve the right to correct errors, inaccuracies, or omissions and to update information or cancel orders if necessary.

We may make such changes without prior notice where permitted by applicable law.

SECTION 13 - PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use our Services:

(a) for any unlawful or malicious purpose;

(b) to violate applicable laws or regulations;

(d) to harass, abuse, threaten, defame, or harm another person;

(e) to submit false or misleading information;

(f) to transmit spam, malware, viruses, or other harmful code;

(g) to impersonate another person or entity;

(h) to interfere with the security or operation of our Services;

(i) to collect personal information of others without authorization; or

(j) to use automated systems or processes in a manner that violates these Terms or applicable law.

We reserve the right to suspend or terminate access to our Services if we determine that these Terms have been violated.

SECTION 14 - TERMINATION

We may suspend or terminate your access to our Services where permitted by law if you violate these Terms of Service or engage in conduct that may harm our business, customers, or Services.

Any provisions that by their nature should survive termination will continue to apply after termination.

SECTION 15 - DISCLAIMER OF WARRANTIES

Our Services and products are provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law.

We do not guarantee that our Services will always be uninterrupted, timely, secure, or error-free.

We do not guarantee that products or services will meet every customer's individual expectations.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, PetVerse 🐾 and its partners, employees, affiliates, contractors, service providers, and licensors will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

SECTION 17 - INDEMNIFICATION

You agree to indemnify and hold harmless PetVerse 🐾, its affiliates, partners, employees, contractors, service providers, and licensors from claims, losses, damages, liabilities, and reasonable expenses arising from your violation of these Terms, applicable laws, or the rights of a third party.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue in effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms of Service, together with the policies referenced herein, constitute the entire agreement between you and PetVerse 🐾 regarding your use of our Services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent where such consent is required.

PetVerse 🐾 may assign or transfer its rights and obligations where permitted by applicable law.

SECTION 21 - GOVERNING LAW

These Terms of Service will be governed by the applicable laws of the jurisdiction in which PetVerse 🐾 is legally established, except where applicable consumer protection laws provide otherwise.

SECTION 22 - HEADINGS

The headings used in these Terms are included for convenience only and do not affect the meaning or interpretation of these Terms.

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update or change these Terms from time to time.

Any material changes will be communicated where required by applicable law.

Your continued use of our Services after changes are posted constitutes acceptance of the updated Terms to the extent permitted by law.

SECTION 24 - CONTACT INFORMATION

Questions about these Terms of Service can be sent to us at:

PetVerse 🐾

Email: azlankh25@gmail.com

WhatsApp: +92 307 9099911